Refund policy

01Our promise

If we make a mistake, we fix it. If your patches don't match the proof you approved, or arrive damaged, we will reprint them at no cost or refund you.

02Before you approve the proof

Design and proofs are free, and you can ask for as many edits as you need. If you decide not to go ahead before approving the proof, you owe nothing, and anything you already paid is refunded in full.

03After you approve the proof

Custom patches are made specifically for you and can't be resold, so once you approve the proof and production starts, the order can't be cancelled for a refund.

If you need to cancel after approving, contact us right away. If production hasn't started yet, we will cancel and refund you. [Decide: any cancellation fee once materials are ordered.]

04When we reprint or refund

We reprint or refund when:

• The patches don't match the approved proof (wrong colors, text, size, shape, border or backing).
• There is a manufacturing defect, such as loose stitching, broken borders or a backing that doesn't stick.
• Your order arrives damaged.
• We send the wrong item or the wrong quantity.

We don't refund for mistakes that were in a proof you approved, small color differences between screen and thread, or normal small variations in handmade production.

05How to report a problem

Email info@zskpatches.com or WhatsApp +1 (628) 309-0459 within [number] days of delivery with:

• Your order number.
• Photos showing the problem.
• How many patches are affected.

You won't need to ship defective patches back unless we ask, and if we do, we pay the return shipping.

06How refunds are paid

Refunds go back to the original payment method through Stripe. Once we approve a refund, it usually shows in your account within 5 to 10 business days, depending on your bank.

07Lost or late shipments

If tracking shows your order is lost, contact us and we will work with the carrier and reprint or refund. Delays caused by customs or carriers are outside our control, but we will help you track the package.

08Marketplace patches

Ready-made marketplace patches are made to order and follow the same rules: we reprint or refund if they arrive defective, damaged or wrong.